Phlebotomy Technician Practice Exam (NCPT/CPT)

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If a patient asks the purpose, reason, or type of test being performed, how should the phlebotomist respond?

  1. Explain the test in detail

  2. Refer to the lab manual

  3. The test ordered by your Doctor

  4. Decline to answer

The correct answer is: The test ordered by your Doctor

A) While it may seem helpful to explain the test in detail, this could confuse or overwhelm the patient with technical jargon they may not understand. Instead, it's best to keep the answer simple and direct. B) Referring to the lab manual would not be an appropriate response as it may be inaccessible to the patient and should only be used as a reference for the phlebotomist. D) Declining to answer would not be appropriate as the patient has a right to know why tests are being performed on their body. It also goes against the principle of patient autonomy.

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