Phlebotomy Technician Practice Exam (NCPT/CPT)

The purpose of TQM is to ensure effective facility operations and what else?

1. Customer satisfaction

2. Product innovation

3. Staff involvement in organizing

4. Financial Management

The correct answer is: Staff involvement in organizing

The purpose of TQM is to ensure effective facility operations, which involves all departments and staff. Therefore, the answer choice of staff involvement in organizing is the most accurate one. Option A is incorrect because while TQM does strive to achieve customer satisfaction, it is not the sole purpose of TQM. TQM also focuses on improving internal processes and operations. Option B is incorrect because while TQM does value innovation, it is not the main focus of TQM. TQM primarily focuses on continuous improvement. Option D is incorrect because while TQM does address financial management, it is not the core purpose of TQM. TQM primarily focuses on improving operations and processes.