Phlebotomy Technician Practice Exam (NCPT/CPT)

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What does TQM stand for?

Total Quality Manage
Technical Quality Measurement
Total Quantity Management
Tactical Quality Management

The correct answer is: Total Quality Manage

TQM stands for Total Quality Management, which is a business approach aimed at improving quality and effectiveness in all aspects of a company's operations. Option B, Technical Quality Measurement, does not accurately describe the concept of TQM as it only focuses on measuring quality, rather than improving it. Similarly, option C, Total Quantity Management, is not correct as it does not encompass the idea of quality improvement. Option D, Tactical Quality Management, also does not accurately describe TQM as it implies a limited or short-term approach to managing quality. Therefore, A, Total Quality Management, is the correct and complete term for the concept.